Frequently Asked Questions

Find answers about ordering groceries, essentials, and gifts through Yaganchiz for delivery to families anywhere in Afghanistan.

Ordering

What is Yaganchiz?

Yaganchiz is an online store for Afghan diaspora communities around the world to order groceries, essentials, baby products, personal care items, and gifts for loved ones in Afghanistan.

Who is Yaganchiz for?

Yaganchiz is for Afghans and friends of Afghanistan living anywhere in the world who want to support family and loved ones by sending practical products or thoughtful gift packages to Afghanistan.

Can I order from outside Canada?

Yes. You can place an order from anywhere in the world as long as checkout and payment are completed successfully and the recipient delivery address is in Afghanistan.

Can I order for someone else?

Yes. Add the recipient’s delivery information in Afghanistan during checkout.

Delivery

Where in Afghanistan do you deliver?

Yaganchiz can deliver anywhere in Afghanistan, including Kabul, Herat, Mazar-i-Sharif, Jalalabad, and Kandahar. Clear recipient contact information and address details help the local delivery process go smoothly.

Does Yaganchiz ship from abroad to Afghanistan?

No. Yaganchiz is operated online, but orders are sourced and delivered locally within Afghanistan rather than shipped internationally one item at a time — which means fresher products and faster delivery.

What delivery information should I provide?

Provide the recipient full name, phone number, province, city, district, neighborhood, street details, nearby landmarks, and any useful delivery notes.

Products

What can I buy on Yaganchiz?

You can browse groceries, fruits and vegetables, dry fruits and nuts, baby essentials, hygiene products, and gift bundles.

Are products always available?

Most items are sourced to order, so you can shop anytime. If something can’t be sourced, we’ll follow up to arrange a substitute or refund.

Can I send a care package?

Yes. You can choose an existing bundle or create a cart with groceries, essentials, and gift items that fit the recipient’s needs.

Payments and prices

What currency are prices shown in?

Prices are shown in your local currency where supported — including USD, EUR, GBP, CAD, AUD and more. The final checkout page confirms your total before payment.

Can I pay from outside Afghanistan?

Yes. Yaganchiz is designed for online ordering by customers around the world for recipients anywhere in Afghanistan.

Need more help?

Message us on WhatsApp, email hello@yaganchiz.com, or use the contact page.