Refund policy

Inspection at the door

Every order is inspected by your recipient before they accept it. If an item is missing, damaged, spoiled, expired or not what was ordered, they refuse it at the door and you are refunded for that item in full. This is the fastest way to put things right and it costs you nothing.

After the order has been accepted

If there is a problem with something that was accepted, email us at yaganchiz@gmail.com within 48 hours of delivery, with a photo if you can. If the fault is ours — the wrong item, short weight, or something spoiled or expired on arrival — we will refund it or replace it on the next delivery, whichever you prefer.

Because these are groceries and household essentials delivered locally, we cannot take items back once they have been accepted and taken into the home. There is no return shipping and nothing needs to be sent anywhere.

Items we cannot refund once accepted

Fresh produce, dairy, bread and other perishables once accepted and kept, and books that have been read or marked — unless the fault was ours, as described above.

Cancelling before delivery

You can cancel for a full refund at any time before your order goes out for delivery. Once it is out for delivery it is too late to cancel, but your recipient can still refuse it at the door and you will be refunded.

Nothing in this policy limits any statutory rights you have under the consumer law of the country you are ordering from.

How refunds reach you

Refunds go back to the card or payment method you paid with. We process them within 2 working days of agreeing the refund; your bank then usually takes 5–10 working days to post it.

If something goes wrong

Email yaganchiz@gmail.com. We would rather fix a delivery than argue about it.